Our COVID-19 Policies

We are still open, but for everyone’s safety, we are still not allowing clients into our hospital. The safety of our team, clients and patients is our top priority. At this time, we will continue to promote social distancing by practicing curb-side medicine and curb-side product pick-up.
We appreciate everyone’s understanding during this time.

Please read below for what to expect when you arrive! 

Veterinarian Appointments 

When you arrive your your pet’s appointment with the veterinarian, please park out front in one of the designated eight parking spots. There is a sign in front of each parking spot that has a phone number to TEXT (705-321-6010). TEXT your name and your pets name along with the parking spot # you are in. We will reply to you within a few minutes! Remember: your dog must be on a leash and your cat must in a carrier!

What you can expect next … (click to read more)

Surgery/Procedure

When you arrive for your pets surgery or procedure, at the pre-booked time and date, please park out front in one of the designated eight parking spots. There is a sign in front of each parking spot that has a phone number to TEXT (705-321-6010). TEXT your name and your pets name along with the parking spot # you are in. We will reply to you within a few minutes! Remember: your dog must be on a leash and your cat must in a carrier! 

Expect a … (click to read more)

RVT Appointments

When you arrive your your pet’s appointment with the RVT, please follow the signs and drive to the side of the building. You will see a door with a sign saying “RVT Appointments Here!”. Please remain in your vehicle & TEXT (705-321-6010) your name and your pets name along with the type of vehicle you are in. We will reply to you within a few minutes! Remember: your dog must be on a leash and your cat must in a carrier! 

What you can expect… (click to read more)

We’ve made it easier to order food and prescriptions, book appointments & get home delivery (food only)! 

We are excited to be able to provide our clients with two new easy ways to order your food/prescriptions or book appointments! 

To order food (which includes home delivery and discounts/promotions on foods) please start an account at  www.myvetstore.ca/odvs 

To order prescriptions, see your pets vaccine status or book a non – sick appointment, please down load the app called Pet Page and use the email you have on file here to access your account! 

 

Euthanasia

At this time, during a euthanasia procedure we are allowing 2 family members in  the room with your beloved pet at a time. Masks and gloves are mandatory. If you do not have your own, please let us know and we are happy to provide them for you. Please call us so we can discuss your individual circumstance so we can work together to make this process as beautiful and peaceful as your pet deserves. 

Curbside Pick up (food and RX)

When you arrive to pick up your pre-ordered food or medication (do not arrive until you have been notified that it is ready for pick up!),  please park out front in one of the designated eight parking spots. There is a sign in front of each parking spot that has a phone number to TEXT (705-321-6010). TEXT your name, your pets name and if you are here to pick up food or medication, along with the parking spot # you are in. We will reply to you within a few minutes! Remember: Please try to pay ahead of pick -up with your credit card. If you need to pay debit or cash, text us this when you arrive and we will make special arrangements!