In light of the ever-changing COVID-19 pandemic, we know that many of our clients have questions about our availability and the services we can still provide.

Courtesy of the OVMA (Ontario Veterinary Medical Association), here are a few of the most commonly asked questions:

Q. I saw on the news that practices can only provide urgent care. Is that true?
A. No. Veterinary practices will still be able to offer a range of medical services, including annual physical examinations, vaccinations, spays and neuters, etc.

Q. Can clients come into the practice?
A. Yes. However, for appointments, we are only allowing one person inside the examination room with their pet. We will continue to limit the number of clients in the clinic and make sure to follow all public health measures, including physical distancing, screening, personal protective equipment and face coverings are being followed. 

Q. Can clients enter the practice for euthanasias?
A. Yes. Practices are encouraged to keep the number of clients at a minimum, and make sure to follow all public health measures, including physical distancing, screening, personal protective equipment, face coverings, and safety plans. We are allowing a maximum of two people in the room during euthanasias.

Q. What about having clients coming into the practice to pay for services?
A. Payment for services can be completed by taking credit card numbers over the phone as much as possible. However,  if debit or cash is required, we will direct our clients inside to our front desk for payment.