In light of this ongoing government mandated lockdown, we know that many of our clients have questions about our availability and the services we can still provide.
Courtesy of the OVMA (Ontario Veterinary Medical Association), here are a few of the most commonly asked questions:
Q. I saw on the news that practices can only provide urgent care during the shutdown period. Is that true?
A. No. Veterinary practices will still be able to offer a range of medical services, including annual physical examinations, vaccinations, spays and neuters, etc.
Q. Can clients come into the practice?
A. No. However, if a veterinarian, in their professional judgement, deems it necessary for the immediate health and welfare of the animal, a client will be permitted in the clinic. Practices are to limit the number of clients in the clinic and make sure to follow all public health measures, including physical distancing, screening, personal protective equipment, face coverings and safety plans. Remember that most types of appointments, other than euthanasias, will be done practicing curb-side medicine.
Q. Can clients enter the practice for euthanasias?
A. Yes. Practices are encouraged to keep the number of clients at a minimum, and make sure to follow all public health measures, including physical distancing, screening, personal protective equipment, face coverings, and safety plans. We are allowing a maximum of 2 people in the room during euthanasias.
Q. Can ODVS still perform grooming services (such as nail trims)?
A. No, unless grooming is deemed necessary for medical reasons (e.g. an animal needs to be shaved as a result of severe matting, ingrown toenails need to be trimmed, etc.). If grooming is required, it must be done by veterinary practice staff, not a groomer operating a separate business, even if the groomer operates out of the same building as the practice. (This is new information received by OVMA from the government).
Q. What about having clients coming into the practice to pay for services?
A. Payment for services provided by curbside drop-off and pick-up will be taken without having the client enter the practice. We would prefer to get a credit card number ahead of time, over the phone. If debit or cash is required, we will direct our clients to our window to proceed with the payment.